Question 1

How does Golden Touch work?

Accepted Answer

Golden Touch allows you to order a five-star massage, personal training & or yoga to your home, hotel, office, or event in as little as an hour. We match your service request with a vetted, certified service provider available in your area at the specified time. At your appointment time, a service provider will arrive at your door with all their materials to ensure a steller service.

Question 2

How far in advance do we need to schedule a chair massage event?

Accepted Answer

We can set up a chair massage event with as little as 4 hours’ notice. Golden Touch provides the massage chair(s), and brings the necessary supplies.

Question 3

Why should I become a Golden Touch member?

Accepted Answer

Massage membership is perfect for people who love massages and love to save money. You’ll enjoy a discounted massage on select services every time you book at 10% off, in addition to a free 10th massage. That’s right every 10 massages you get a 60-min massage free. Rack up your sessions use them whenever you want OR give it away as a Gift! Get a FREE 60 min massage every 5th person you refer. We offer credits for referring new users. To qualify for a referral credit, you must refer a new user who establishes a Golden Touch Account to become a member and reserves and completes a service within [ninety (90)] days of signing up for an account. Also, you get a FREE 3 Day/2 Night Vacation to your choice of 40+ locations! to be eligible for this promotion Book your first 7 massages within 3 months. You can either purchase several at a time, book each one separately or purchase all at once. 40+ destinations Both domestic and international destinations are offered.

Question 4

What is Golden Touch?

Accepted Answer

Golden Touch is a network on which you can connect to licensed massage therapists, personal trainer and yoga instructors in your area who will come to your home, hotel, workplace or event. Service providers on the Golden Touch network are typically available in as little as an hour after you book, or up to 30 days in advance.

Question 5

How quickly can I get a session?

Accepted Answer

In as little as an hour - book for start times as early as 6 am and as late as 10:30 pm, 7 days a week, 365 days a year. Or book up to 30 days in advance.

Question 6

What is the difference between the types of massage?

Accepted Answer

Deep tissue massage is designed to reach the deep portions of thick muscles. Therapists use strong muscle compression and friction to unstick the fibers of the muscles and release both toxins and deeply held patterns of tension. Deep tissue massage is good for back pain, neck pain, and persistent muscle tightness.
Swedish massage is meant to soothe. It combines various hands-on techniques including gliding, kneading, and cross-fiber friction to break up muscle knots. It's a relaxing, full-body massage for when you want to unwind. Swedish massage is particularly good for migraines and insomnia.
Prenatal massage is ideal for easing the discomfort of pregnancy for moms-to-be. Your specially-trained therapist will use a combination of techniques aimed at easing pelvic and back pain, reducing swelling and enhancing overall well-being.
 
Sports massage, despite its name, isn't just for top athletes. Combining deep tissue and assisted stretching, it’s a great healing technique for anyone who wants to decrease muscle soreness, improve flexibility and increase range of motion.
 
Four-Handed Massage is Where two therapists work on you at the same time, mirroring each other’s movements. For example, both your legs or arms are being massaged at the same time. Or one therapist works on the right side of your back while the other works on the left.
 
Lymphatic massage is an effective way to flush lymphatic fluid out of the body. Post cosmetic surgery lymphatic drainage massage as a means of controlling side effects from procedures including face lifts, breast augmentation or reduction, “butt lifts”, tummy tucks and liposuction.
 
Anti-Cellulite Massage, the main reason that cellulite develops is poor circulation. It is caused by problems with blood and lymph circulation and increased toxins in fat tissues. This massage improves blood and lymph circulation and helps fill tissues with purifying oxygen.

Question 7

What types of services are offered by Golden Touch?

Accepted Answer

Golden Touch currently offers deep tissue, Swedish, sports, prenatal massage, four-handed massage, chair massage and lymphatic drainage massage. Any of these modalities can be performed as a couple’s massage, either with two massage therapists performing simultaneous massage or one therapists performing massage one after another. Golden Touch also offers chair, table massage, personal training, yoga delivered to your office or event with Golden Touch at Work and Golden Touch Events.

Question 8

How do I pick a service provider?

Accepted Answer

We will match you with the highest quality service provider available at the time specified. You have the option to choose a male or female professional if you have a preference, but are not able to select the exact therapist that you’d like. Unless you have booked with them previously and would like to rebook with the same service provider. You can also choose directly using the app.

Question 9

How does Golden Touch vet the service providers in its network?

Accepted Answer

We’re very careful about the service providers we select to join the Golden Touch network. We interview all of our service providers in person and make sure they are fully licensed and insured in their state of practice. We accept only the highest quality service providers with a history of excellence in customer satisfaction.
 
In most states the process to become a certified service provider requires applicants to successfully pass background checks conducted by a state investigator, before being deemed able to safely work with the public. All Golden Touch service providers have passed these government sponsored certification measures. In order to become a CMT, a therapist must also complete a minimum of 500 hours of practical training, but some states require as much as 1,000 hours as well as personal trainers and yoga instructors.
All Golden Touch service providers have the highest level of integrity and professionalism. In return, we expect all clients to reciprocate the same level of respect and conduct.

Question 10

Can I rebook with the same service provider?

Accepted Answer

Yes, absolutely! After your first session with a Golden Touch service provider, you will be given the option to re-book with the same service provider. Keep in mind, however, we cannot guarantee that the same service provider will be available at the time you request.

Question 11

Can I book a session directly with a service provider instead of through Golden Touch?

Accepted Answer

Golden Touch takes the stress out of booking a session and is able to function because of the honor system. If you enjoy our services, we hope that you will do your part in keeping our eco-system intact. We strongly encourage our non-members to use Golden Touch exclusively for all of their massage needs. However, if you become a member you can deal directly with your service provider and they will honor our member discount prices. You can pay them directly using cash, cash app, venmo, paypal and or credit card.

Question 12

How much clothing should I remove for a massage?

Accepted Answer

Feel free to undress to your level of comfort. If you’d prefer to leave on undergarments, be our guest! If you feel more comfortable nude, you may undress completely and position your body under the sheet. Therapists are trained to properly drape your body to protect your modesty and theirs.

Question 13

What about parking?

Accepted Answer

When booking, we ask that you provide detailed parking information. If our service provider is unable to find free parking, or none is available in your area, you will be expected to reimburse the service provider for any parking costs incurred.

Question 14

What is Golden Touch’s cancellation policy?

Accepted Answer

You can cancel or reschedule your appointment up to 1 hour before the appointment time with no penalty
If you reschedule with less than 1 hours’ notice, prior to the appointment, we charge a $40 fee.
If you reschedule with less than 30 minutes’ notice prior to the appointment, we charge a $50 fee.
If you cancel with less than 1 hours’ notice prior to the appointment, we charge $50 fee.
If you cancel with less than 30 minutes prior to the appointment, we charge the FULL price of the massage you booked,
    *except if no therapist is assigned, then it's free of charge.

Question 15

Does Golden Touch accept insurance?

Accepted Answer

In the United States, Golden Touch does not accept insurance as a form of payment as of yet, we are working on it. However, some insurance companies will allow clients to self-claim and file for reimbursement.

Question 16

Do I need my own massage table?

Accepted Answer

There’s no need for your own massage table. Our therapists bring the massage table, clean sheets, oils, and music to create the full massage experience. Unless you already have a table that you want to use.

Question 17

Do I need my own sheets for the massage table?

Accepted Answer

Golden Touch therapists always come prepared with fresh linens, however you may use your own.

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